Unable to log into account

valetsyl2

Each time i try to connect to my account i get this message: We are sorry, Unexpected error when authenticating with identity provider.

elena code xzi4t

Hi @valetsyl2can you try to empty your browser cache or use a different browser

elena code xzi4t

https://forum.fizz.ca/en/discussion/2649412/unable-to-log-into-account

I found this guide

https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello valetsyl2,

I just verified your account in my tools and it seems like the email associated with it was not confirmed. You could verify your emails and see if you received any confirmation emails from Fizz, and trigger the process. If the link expired and you click on it, you should receive a new mail shortly, with a new link. 
If this process is not working, feel free to reach out to our customer service representatives, and they will surely help you. 
Have a good one!
-Sergiu, Community Moderator.