How do I redo the activation process of a SIM number transfer? Was asked to do a 2nd time
I'm having activation issues with one of my SIM cards. I did the transfer process three times fort three of my SIM cards, 2/3 worked.
However for my last one, my current provider sent a message saying they're waiting for a confirmation from the main user (didn't make much sense but hey it was automated).They got their confirmation then told me to request another number transfer which I can't really do because I need to go through the process of activating my SIM card but I cant because it's already assigned to my number.
I'm stuck and I desperately need help because I'm trying to cancel a contract where the trial is about to end soon
How do I fix this situation?
Thanks in advance
Answers
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You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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You can try to talk with your actual provider to check if something blocks with them! If everything is all right, contact Fizz customer service https://fizz.ca/en/support
They will open a ticket
Best regards
Have a good day
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Sorry I don't know how to help you with this... as others have suggested, you should contact customer support
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Sorry, I don't think I got it... Is the issue related with your old provider or with Fizz?
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Hello @RachelleSansc,
I verified your file and gladly noticed that you were in contact with the customer service representatives and that the transfer was a success after all. Please test your Fizz line, here is an FAQ with more details https://fizz.ca/en/faq/how-test-my-fizz-line, and let us know if anything else comes up.
Have a good one!
-Sergiu, Community Moderator
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