transfer a number

popfizz

Hi, I tried to transfer a toronto number (area code 647) from freedom mobile to fizz but when I enter the number to transfer, the 'next' button stays greyed out and unclickable. Why is that even though I am within their subscription and coverage area?

elena code xzi4t

Hi @popfizz

Check if you need to click on a checkbox in order to accept the condition

and don't forget to. use a referral code, if you don't have one pick mine is on my name after code or pick one from here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here

You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Pascal

Hi @popfizz

Did you try with Edge or Firefox?

You can try with mobile too

elena code xzi4t

https://forum.fizz.ca/en/discussion/2649325/transfer-a-number

If in your account they say used, check in the transaction history

Transaction history

1. View transactions to pay for your plan -- i.e. monthly payments, Add-Ons
2. See your Transaction history

Whizz

Hello popfizz  ,

Sorry to hear about the issue!

I verified your Fizz account and it looks like you contacted our customer service which helped remedy the issue.

On a deeper check, I can also confirm that you managed to transfer your number to our network , so I`m glad to welcome you in the Fizz family!

Just to be sure that your service works correctly , restart the phone and enable / disable airplane mode and test the service using these details : https://fizz.ca/en/faq/how-test-my-fizz-line

Thank you for your understanding.
Have a good one,
-Raul, Community Moderator

popfizz

Thanks for your suggestions. I contacted customer support and apparently I had to open the browser is incognito mode for it to work. I have now successfully transferred my number over to fizz. From my limited testing, I am able to receive 2FA verification codes from one Big 6 bank however I never received 2FA code from a different Big 6 bank Is it best to talk to customer support about that?