transfer a number

popfizz
popfizz Posts: 14 ✭✭
edited March 21 in My Mobile
Hi, I tried to transfer a toronto number (area code 647) from freedom mobile to fizz but when I enter the number to transfer, the 'next' button stays greyed out and unclickable. Why is that even though I am within their subscription and coverage area?

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Answers

  • Pascal
    Pascal Posts: 5,303 ✭✭

    Hi @popfizz

    Did you try with Edge or Firefox?

    You can try with mobile too

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    If in your account they say used, check in the transaction history

    Transaction history
    1. View transactions to pay for your plan -- i.e. monthly payments, Add-Ons
    2. See your Transaction history


  • Whizz
    Whizz Posts: 19,077 admin

    Hello popfizz  ,

    Sorry to hear about the issue!

    I verified your Fizz account and it looks like you contacted our customer service which helped remedy the issue.

    On a deeper check, I can also confirm that you managed to transfer your number to our network , so I`m glad to welcome you in the Fizz family!

    Just to be sure that your service works correctly , restart the phone and enable / disable airplane mode and test the service using these details : https://fizz.ca/en/faq/how-test-my-fizz-line

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

  • popfizz
    popfizz Posts: 14 ✭✭
    Thanks for your suggestions. I contacted customer support and apparently I had to open the browser is incognito mode for it to work. I have now successfully transferred my number over to fizz. From my limited testing, I am able to receive 2FA verification codes from one Big 6 bank however I never received 2FA code from a different Big 6 bank :neutral: Is it best to talk to customer support about that?
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