Does anyone have problem on data access recently?

TonyZhou
TonyZhou Posts: 3 ✭✭
edited March 15 in My Mobile

Hi, my friends,

I have 7G in my account from last month's plan which is rollover to this month. So I changed this month's plan to 0 data. The bill starts on Feb 29th.

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But around 2 days ago, I could not access the data. On my daily usage, there is no data used.

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I can see the signal. The call and message are good, but all my apps keep loading and I never get the data.

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I tested my SIM on the different phones but none works. I confirmed it was not my phone's issue with my friend's card.

I reported to FIZZ but still not fixed after 2 days. I need data when I am outside during the weekend.

Does anyone face a similar issue with me?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭
    edited March 15

    Hi @TonyZhou

    If you didn't use all your data , the daily usage show that you didn't use the data since it doesn't work, check the previous days

    https://fizz.ca/en/faq/how-do-i-view-my-usage
    View your current data usage and remaining data in your plan :
    1. Go to My Plans in your Fizz account.
    2. Scroll to see a usage summary for each Plan associated with your Account.
    3. Click on 'Usage' to see more informations
    To consult your complete usage history included in your monthly plan (Data, Calls, Text):
    1. Go to My Plans in your Fizz account.
    2. Into 'Manage Plan' menu
    3. Click on 'Data usage report'


    contact the support

    You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Pascal
    Pascal Posts: 7,438 ✭✭

    I’m sorry for you @TonyZhou

    If you need some datas, you can post your ref code in Data Sharing section and I will help you

    Have a good one

  • Whizz
    Whizz Posts: 23,045 admin

    Hello TonyZhou  ,

    Sorry to hear about the issue!

    I verified your account and it looks like our technical team is still checking for a solution on the situation.

    While I do know that the waiting time is not pleasant, we have to wait as everyone until our team manages to investigate and remedy the situation.

    We will contacted back via e-mail in the shortest time possible once our customer service team receives the technical team`s feedback.

    Apologies for the inconvenience caused.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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