Whats with the lte towers in Barrhaven, Ottawa?

Jwall550x Posts: 2 ✭✭
edited March 17 in My Mobile
The service in Barrhaven is terrible! My phone shows 3 to 4 bars of lte and lte+ service, but the speed is no more than 4mbps down and .6mbps up. The latency is between 1.5 seconds and 2 seconds!
Phone calls on the sending side are always choppy and cut off, if they connect at all. Hearing phone calls seems to be mostly ok though.
It's not just my phone either. My wife's phone is an iPhone 12 purchased from fizz with the same problems.
Whats going on?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭
    Answer ✓

    Hi @Jwall550x

    the service is in beta test probably they are testing some partnership or is a temporary problem.

    Can I suggest to contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.


  • Pascal
    Pascal Posts: 5,303 ✭✭

    Hi @Jwall550x

    I've been to Ottawa a few times and every time, the network there is atrocious! I fall into Fizz Ext!

    Sorry for you to have this kind of problem fluently! For my part, in Quebec, the cellular and data network works very well! I think it really depends on which sector you live in

    But Fizz is expanding right now, things may be improving

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,565 ✭✭
    edited March 15

    It could be part of the transition. I think it will get better

  • Whizz
    Whizz Posts: 19,077 admin

    Hello @Jwall550x ,

    Thank you for reaching out. As the other community members mentioned, you may be affected by the tests made in the beta period or a temporary issue that will be resolved soon. If the issue is a constant one, please feel free to contact our customer service representatives.

    Have a good one!

    -Sergiu, Community Moderator

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