I can't call out, only receive calls

ronglian
ronglian Posts: 2 ✭✭
edited March 15 in My Mobile
Hello i cant call out. Everytime I call out it ends, and message showing "Action required: Your current plan did not allow you to complete this call. Please buy an Add-on"

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭

    Hi @ronglian

    Do you have unlimited calls in your plan?

    Are you try to call a number in your plan subscription?

    Did you try to reboot the phone?


    You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Pascal
    Pascal Posts: 7,438 ✭✭

    @ronglian you can put some money in your wallets

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,753 ✭✭

    If you have unlimited calls, it could be due to the coverage... if coverage is only for QC you cannot call Canada-wide...

  • Whizz
    Whizz Posts: 23,045 admin

    Hello ronglian  ,

    Sorry to hear about the issue.

    From what I see on your Fizz account it looks like you have a Quebec coverage and as you have a beta plan I am assuming you activated your plan with the wrong coverage.

    To remedy the issue, please change your plan in My plans - Manage - Change my plan and select the option to modify your coverage to a Canada coverage.

    The change will take effect at the start of the next payment cycle : https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan


    It might be necesary to also activate the roaming option once the new cycle starts with the updated plan but if there are still issues afterwards . reach our customer service on Live chat for further assistance.

    Thank you for your understanding.
    Have a  good one,
    -Raul, Community Moderator

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