I haven't recieved my sim

Purple0129 Posts: 2 ✭✭
edited March 10 in My Mobile
I haven't recieved my new sim card yet and it is past the allotted time for delivery. This is very inconvenient for me because I do not have a carrier now

Best Answer

  • Whizz
    Whizz Posts: 19,098 admin
    Answer ✓

    Hello Purple0129,

    I verified your file and I noticed that you managed to activate a SIM card, and you have an active plan now. Please feel free to get in contact with our customer service representatives, if you need more information or assistance.
    Have a good one!
    -Sergiu, Community Moderator


  • Pascal
    Pascal Posts: 5,570 ✭✭
    edited March 8

    Sorry for the inconvenience!

    If You need very right now, you can go to Jean-Coutu and couche tard to get one SIM card right away!

    Just contact customer support to make sure you can return the SIM card you will receive by mail and make sure you will receive a refund

    But usually Fizz is very understanding

    Good luck

  • elena code xzi4t
    elena code xzi4t Posts: 4,172 ✭✭

    Hi @Purple0129

    Sorry about that

    If not and if the delivery of your SIM card is flagged as delivered but you haven’t received it,

    1 Log into your account and go to My profile .

    2 Click on Order history See details.

    3 Click on the shipping number to go to the carrier’s website.

    4 Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    You can always contact the support, https://fizz.ca/en/support, and click on the green bubble on the bottom right of the page

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,646 ✭✭

    I would buy one in a physical place such as a vending machine or a Couche Tard, and contact customer service to let them know that you didn't receive the one by email and ask for refund.

  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭

    You can have a sim faster in Jean Coutu, couche-tard, or vending machine.

  • ssa1666
    ssa1666 Posts: 12 ✭✭
    @Purple0129 Check if there's an tracking number in your Order History...Sometimes there isn't.
    If you cannot get it conveniently at a physical location, contact customer service to refund you the previous one and re-order a new one.
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