Home internet down 2 days now?

Rene W. #2142
Rene W. #2142 Posts: 5 ✭✭
edited March 10 in Internet

Should I switch to Bell Fibe?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,457 ✭✭

    Hi @Rene W. #2142

    Can you give us to led status this can hep us to understand the problem

    Here we are normal user

    Did you try to contact the support, https://fizz.ca/en/support, click on the green bubble in the bottom right of the page in order to chat with them


    ps here we are users

  • Rene W. #2142
    Rene W. #2142 Posts: 5 ✭✭

    Home internet has been intermittent for weeks now. I’ve lived with it , but now my home internet has been down for 2 days and have received a chat message repairs in progress.

  • elena code xzi4t
    elena code xzi4t Posts: 8,457 ✭✭
    edited March 8
    https://forum.fizz.ca/en/discussion/comment/6793897#Comment_6793897

    Sorry I read that you already contact them

    Therefore, if there is a problem in your sector, this can happen also with the fibe

  • NAD83MTM8
    NAD83MTM8 Posts: 2,768 ✭✭

    You should contact support if the problem persists.

  • Pascal
    Pascal Posts: 7,439 ✭✭
    edited March 8

    Hi @Rene W. #2142

    I don’t use internet Fizz cause I saw to much bad review!

    I am with **** FTTH and I have the internet GigaBytes! It’s more expensive than Fizz but I very like the reliability and faster internet.

    If you want to pay less money, stay with Fizz! If you want reliability, make the move

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,761 ✭✭

    I get that Fizz has a very helpful and available community but it baffles me how after two days without service you are complaining here instead of contacting customer service to have the issue fixed. You didn't even provide any useful information to let us help you either. If you are not happy with Fizz service and you want to spend more, feel free to switch to another carrier, however we will never suggest you to do it since we are on the Fizz forum

  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭

    Hi @Rene W. #2142 , it’s your final decision.

  • Whizz
    Whizz Posts: 23,081 admin

    Hello Rene W. #2142,

    Thank you for reaching out. 
    I'm sorry to hear that your connection was down for a couple of days, however, it seems like there was indeed maintenance work needed in your area, as multiple modems went offline.
    Please feel free to contact customer service in such cases, as they have visibility over the situation and will be able to help you. 

    Have a good one!
    -Sergiu, Community Moderator

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