Internet down every 10 minutes

Ying L. #1241
Ying L. #1241 Posts: 10 ✭✭
edited March 7 in Internet

Hello,

since last night my internet is down, come and go every 10 minutes, does anyone have the same issue? I've tried to unplug and plug, no improvements.

can anyone help to take a look please?

thank you

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,434 ✭✭
    edited March 5

    Maybe there are some ongoing maintenance works in your area. Try to contact customer service to be sure.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,565 ✭✭

    Did something specific happened last night? It could be maintenance but if you want to be sure you can contact customer support and ask them.

  • Antoine L. 26842
    Antoine L. 26842 Posts: 2 ✭✭

    Sometimes disabling IPv6 or setting up a DHCP reservation for your computer helps with this kind of problem.

  • A17
    A17 Posts: 6,549 ✭✭

    Hello Ying L,

    Contact Fizz:https://fizz.ca/en/support

  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭

    Hi @Ying L. #1241

    It's seems your modem have problem syncing with the DocSis network. A fizz employee can provision your modem or send commands to it. This will make sure it will work.

    You need to contact Fizz, only a Fizz rep can resolve the problem.

    Have a nice day, it's been a pleasure to assist you today :)

  • Pascal
    Pascal Posts: 5,303 ✭✭

    Try to reset the modem! Look back a small little button! Push it for 5 seconds with pencil, unplug for 1 minutes

    let me know if it works

  • Whizz
    Whizz Posts: 19,077 admin

    Hello @Ying L. #1241 ,

    Thank you for reaching out. After verifying your file, I noticed that you managed to get in contact with our customer service representatives and solved this issue with an agent.

    Please feel free to reach back to us in private if you need further assistance on this matter, or if the issue appears again.

    Have a good one!

    -Sergiu, Community Moderator

This discussion has been closed.