I can finally receive text messages. It’s a miracle.

BillCanada · March 1

After a week of not being able to receive any text messages and submitting several tickets to have the issue resolved but it wasn’t because no one had a clue why I wasn’t able to receive text messages and I was being told to just replace my SIM card (which I haven’t), I can at long last receive text messages. Imagine that? None of the many other text messages that were sent previously have come through but new text messages are being received. I don’t think tech support did anything to fix the issue because no one replied telling me of any steps they took to fix the issue. What I did was turn off Fizz in my cellular settings for I think it was a day. When I turned it back on it said it found a cellular network and it went through the usual steps to set it up. Funny thing is I canceled the service and it said at the end of the billing cycle it would be canceled and now it’s working. I will still let it cancel since it was such a waste of time trying to get things resolved and tech support did not know how to fix the issue. Also, all of my tickets were being closed when the issue hadn’t been fixed so I wasn’t able to reply to the last comments that were left. Oh well.

Whizz · March 5

Hello BillCanada,

Thank you for sharing your experience, even though it is not the experience we are trying to provide to our customers. We are glad that the service is now working, even if you will be leaving Fizz at the end of your current payment cycle. We are constantly evolving, and we will strive to provide the best experience to current and future customers, so if you are willing to get back to us later on, we will be glad to have you.

Have a good one!
-Sergiu, Community Moderator.