Why can I no longer place any phone calls?

KodMy

Hello,

I have an unlimited Canada-wide plan and have had no issues with it previously. However, this morning I woke up and I can no longer place phone calls. It always said that my plan doesn't allow for this phone call. Can you please help?

elena code xzi4t

Hi @KodMy

Did you already try to reboot the phone?

Also putting the phone in airplane mode for 30 seconds can help

Are you in Fizz or Fizz Ext, try to enable the data roaming if you are using Fizz Ext

Is your new billing cycle was staring today? If this is the case check if the payment was done correctly

https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

Try to contact the support https://fizz.ca/en/support, stay on the guide, click on the green bubble that you find in the bottom right of the page in order to chat with the support

SuperFizzeur

Hi.

Here steps for you:

1.Have u tried to reboot your cellphone

2 Eject the sim tray then reinsert the sim

3 Its could be an outage.

Have a nice day :)

It's been a pleasure to assist you today.

Code:8CE6H

Hello KodMy,

👉️ https://fizz.ca/en/support

SuperFizzeur

@cynmarcotte This is the english part of the forum, you should answer in english. For french forum, go to forum.fizz.ca/fr

Have a nice day :)

Whizz

Hello KodMy,

Thank you for reaching out.  I noticed that you contacted customer service and a ticket is in progress. I would kindly suggest following the ticket's progress, and waiting for a response via email. 
You can always reach back to us if you need more information. 

Have a good one!
-Sergiu, Community Moderator.