Why can I no longer place any phone calls?

KodMy
KodMy Posts: 2
edited February 29 in My Mobile
Hello,

I have an unlimited Canada-wide plan and have had no issues with it previously. However, this morning I woke up and I can no longer place phone calls. It always said that my plan doesn't allow for this phone call. Can you please help?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭
    edited February 27 Answer ✓

    Hi @KodMy

    Did you already try to reboot the phone?

    Also putting the phone in airplane mode for 30 seconds can help

    Are you in Fizz or Fizz Ext, try to enable the data roaming if you are using Fizz Ext

    Is your new billing cycle was staring today? If this is the case check if the payment was done correctly


    Try to contact the support https://fizz.ca/en/support, stay on the guide, click on the green bubble that you find in the bottom right of the page in order to chat with the support

Answers

  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭

    Hi.

    Here steps for you:

    1.Have u tried to reboot your cellphone

    2 Eject the sim tray then reinsert the sim

    3 Its could be an outage.

    Have a nice day :)

    It's been a pleasure to assist you today.

  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭

    @cynmarcotte This is the english part of the forum, you should answer in english. For french forum, go to forum.fizz.ca/fr

    Have a nice day :)

  • Whizz
    Whizz Posts: 19,077 admin

    Hello KodMy,

    Thank you for reaching out.  I noticed that you contacted customer service and a ticket is in progress. I would kindly suggest following the ticket's progress, and waiting for a response via email. 
    You can always reach back to us if you need more information. 

    Have a good one!
    -Sergiu, Community Moderator. 

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