URGENT: After changing plan, no phone no sms (just internet)

ooo
ooo Posts: 2 ✭✭
edited February 27 in My Mobile
ITS URGENT:
I changed my service plan a couple weeks ago.
Payment/service took effect yesterday or today.
I no longer have phone service and sms text messages.
Just the internet is working. I turn off/on and also rebooted the phone several times.
Not working. What the F do i do now????
IT S URGENT!!!

thanks!!!!!!!!!!!!!!!!!

Best Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,427 ✭✭
    edited February 27 Answer ✓

    Hi @ooo

    First, check your service agreement to be sure that the options are there

    How to find your Services agreement:

    1. Go to My Plans in your Fizz account.
    2. If you have multiple plans on your account, you will see them all here.
    3. Click on Manage plan for the plan you wish to view.
    4. In the Manage interface, scroll to the bottom and select Services agreements.
    5. All your Services agreements will be listed here by date. The most recent Services agreement document is the one that applies to your current plan.
    https://fizz.ca/en/faq/how-can-i-view-my-service-agreement

    After contact the support, stay on the guide, click on the green bubble that you find in the bottom right of the page in order to chat with the support


    Can you try the SIM in a different phone?

  • Whizz
    Whizz Posts: 23,033 admin
    Answer ✓

    Hello ooo ,

    Thank you for reaching out. I would kindly suggest you reach out to our customer service in private, so they can assist you, as the community hub consists of users like you.

    The customer service team will forward a ticket to the technical team, who will resolve the situation. You can contact customer service using this FAQ https://fizz.ca/en/support.

    Have a good one!
    -Sergiu, Community Moderator.

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