Pending Upgrade Removal

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beef
beef Posts: 3 ✭✭
edited February 27 in My Mobile

Hello, I have had an upgrade removal pending for about 6 months now. Every time I check on it the date that I can change it just gets pushed back. I don't know when I am supposed to be able to change it, but it is quite annoying because I am missing out on one slot for the upgrade.

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 4,172 ✭✭
    edited February 26 Answer ✓
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    Hi @beef

    You should contact the support, since the upgrade must be removed on the next binning period

    Try to contact the support, https://fizz.ca/en/support, go and the bottom of the page on the right you will find a green bubble click on it in order to chat with the support

    Or open a ticket

    From your account Settings -> Contact form explaining your problem, add some screenshot this can help

Answers

  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi @beef

    You need to contact a fizz rep available at fizz.ca, he will open a ticket to fix the thing.

    Have a nice day

    It's been a pleasure to assist you today :)

  • A17
    A17 Posts: 6,829 ✭✭
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    Hello beef,

    For support, contact Fizz by chat... 🙂

  • Whizz
    Whizz Posts: 19,098 admin
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    Hello beef,

    Thank you for reaching out. I'm sorry to hear that, and I suggest you reach out to our customer service, explain the situation to them and if necessary, open up a ticket to our technical team. They will verify the situation and correct it. You can follow the steps provided by the other members to contact us. 

    Have a good one!
    -Sergiu, Community Moderator. 

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