Pending Upgrade Removal

beef Posts: 3 ✭✭
edited February 27 in My Mobile

Hello, I have had an upgrade removal pending for about 6 months now. Every time I check on it the date that I can change it just gets pushed back. I don't know when I am supposed to be able to change it, but it is quite annoying because I am missing out on one slot for the upgrade.

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 4,172 ✭✭
    edited February 26 Answer ✓

    Hi @beef

    You should contact the support, since the upgrade must be removed on the next binning period

    Try to contact the support,, go and the bottom of the page on the right you will find a green bubble click on it in order to chat with the support

    Or open a ticket

    From your account Settings -> Contact form explaining your problem, add some screenshot this can help


  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭

    Hi @beef

    You need to contact a fizz rep available at, he will open a ticket to fix the thing.

    Have a nice day

    It's been a pleasure to assist you today :)

  • A17
    A17 Posts: 6,829 ✭✭

    Hello beef,

    For support, contact Fizz by chat... 🙂

  • Whizz
    Whizz Posts: 19,098 admin

    Hello beef,

    Thank you for reaching out. I'm sorry to hear that, and I suggest you reach out to our customer service, explain the situation to them and if necessary, open up a ticket to our technical team. They will verify the situation and correct it. You can follow the steps provided by the other members to contact us. 

    Have a good one!
    -Sergiu, Community Moderator. 

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