Cannot receive messages

Martin_From_Toronto
Martin_From_Toronto Posts: 2
edited February 27 in My Mobile
Hi there,
I just setup my new Fizz SIM yesterday. I know the system says that it takes up to 24 hours in some instances, but things seem to partly work. I can both make and receive phone calls, but I can only send messages, not receive them. I've reset my network settings and rebooted a few times, but that didn't seem to work. When I go under phone settings, the phone number is blank. When I go under the message settings, It won't let me activate iMessages. It's weird that I can only send and not receive though; even just SMS.
Anyone ahave any idea?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭
    edited February 24

    Hi @Martin_From_Toronto

    The iMessage is not active since it doesn't know your phone number

    Probably they same problem, since the service is in beta

    Try to contact the support, https://fizz.ca/en/support, go and the bottom of the page on the right you will find a green bubble click on it in order to chat with the support

  • A17
    A17 Posts: 6,549 ✭✭

    Hello Martin

    Welcome to Fizz!

    Please contact https://fizz.ca/en/support by chat.

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Martin_From_Toronto ,

    Sorry to hear about this situation. I would suggest verifying if the phone number is correctly registered with your Apple ID, by going to Settings > Apple ID ( your name, usually at the top of the page ) > Name, Phone Number, Email.

    If everything is alright there, ensure you have the latest update on your phone, and if the time zone is set correctly.

    Lastly, try turning iMessage and Facetime off, restart your phone, and reactivate them. For more information, please refer to this FAQ from Apple https://support.apple.com/fr-ca/HT201422.

    If the issue persists, feel free to reach out to our customer service in private.

    Have a good one!

    -Sergiu, Community Moderator.

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