Sadly do not care for customer

Rukiddin_me
Rukiddin_me Posts: 2 ✭✭
edited February 23 in Data Gifting

Because of a system issue billing my an entire months usage in one day I no longer have data and your customer support is not willing to do anything to help except say wait, you clearly do not care about the customer or their experience

Comments

  • elena code xzi4t
    elena code xzi4t Posts: 8,441 ✭✭

    Hi @Rukiddin_me

    Sorry to read that, I don't understand the relation with billing and the data.

    However, do yo know that you can ask data from other users? You can post here https://forum.fizz.ca/en/categories/data-gifting

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,125 ✭✭

    @Whizz please take a look.

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Rukiddin_me ,


    I just verified your account and the ticket is still in progress, so we have no way of knowing if there was a consumption issue, or there was a spike in your phone's data usage (for example providing a hotspot, backing up files, uploading/downloading large files, etc.).

    We can assure you that we are doing our best to help you in this situation and can discuss more in private if you contact us. What we do know at this point is that the issue is not related to billing.

    You can contact us using this FAQ https://fizz.ca/en/support.

    Have a good one!

    -Sergiu, Community Moderator.

This discussion has been closed.

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