Scheduled move for internet, but no network connection at new address.

Ljz
Ljz Posts: 2
edited February 20 in Internet
Hi, I scheduled a move to move my internet to a new address (since Im moving) 2 weeks ago.

Now, i am at my new place, and Ive reconnected the moderm and coaxial cable and set up everything, i do see the network and can connect to it, but there is no internet connection.

I do remember when scheduling the move, Fizz said that they would send a technician over today (but havent so far). Im wondering anyone knows that to do in this case?

Also, this is a new condo building, so Im wondering if they would need to seup connections or anything, thanks.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    you need to contact the support

  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭

    You can also check the led status, I believe that one if not both of the led with a arrow symbol are flashing or off

    This means that your cable doesn't have any signal

    Regarding the tech, probably had a problem and it was not able to come, you need to schedule a new appointment and/or contact the support

    Go to this page https://fizz.ca/en/support, and click on the green bubble icon in the bottom right corner of the page

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Ljz,
    Thank you for describing your situation to us.
    If your moving order was finished and you still have no internet connection, you must contact us privately to verify the situation and eventually send you a technician.
    Please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

This discussion has been closed.