Why does it say I need to come back after Feb. 4th?

hboyce4 Posts: 2
edited February 21 in My Mobile

I'm trying to change my plan. I get a message asking me to come back after Feb. 4th, which clearly we are.

Thank you!

Best Answer


  • elena code xzi4t
    elena code xzi4t Posts: 4,152 ✭✭
    edited February 20

    When your plan is du? You cannot modify the plan 108h before the new billing cycle

  • Whizz
    Whizz Posts: 19,077 admin

    Hello hboyce4, 

    Thank you for reaching out. Since the 4th of February is in the past, it cannot be the fact that you are in the last 108 hours left in your payment cycle, therefore, you should contact us in private, as elena code xzi4t suggested. You can use the FAQ she mentioned to reach out to us in private. 

    We are looking forward to it. 
    Have a good one!
    -Sergiu, Community Moderator. 

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