I can't make or receive calls. What do I do?

yfshtcgnfhytcg

I've reached out to support about it and I've tried all proffered solutions but to no avail.

Whizz

Hello @yfshtcgnfhytcg ,

Thank you for reaching out. I just verified the exchange between you and Fizz, and I noticed that a ticket was open, and the last update we received suggested removing the call forwarding feature, to see if the calls can be received.

There was no general issue that was so we should keep discussing in private to see if there is anything else we could do. We can reopen the post later on if you would like to leave a message once the situation was solved, however, until then, we need you to keep in touch with customer service.

Have a good one!

-Sergiu, Community Team

elena code xzi4t

Here we are users can you give us a bit more information

elena code xzi4t

Sorry for you @yfshtcgnfhytcg

Sorry, I would like to cover the basis

• Make sure you have minutes
• Restart your phone
• Does the recipient block calls?
• Is it a long distance call?
• Are you in Fizz Ext? If this is the case you need to enable data roaming
• What phone are you using? https://fizz.ca/en/faq/compatible-devices
• What message do you receive?