Not able to get a Phone Number from the list

kamy
kamy Posts: 20 ✭✭
edited February 19 in My Mobile

Hello,

I am trying to get a phone number in my area ( Calgary) ; Fizz always gives me NO PHONE NUMBERS Found in my area and I am ex-customer of Fizz ; So, I have my own sim card .

Can anyone help me understand the coverage in the calgary ; Fizz coverage says "it covered " - any real reviews on it my exisiting customer .

And support team help me rectify this - while I create an ticket for this

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,095 ✭✭
    edited February 16

    Hi @kamy

    You can check here https://fizz.ca/en/coverage

    It can be that the allocated phone number for that zone are all gone, and they didn't add new one

    Do you have an address from Calgary in your account, since you are an ex-customer, probably this can be a problem too.

    Did you try with a new account or the old one? This doesn't should make any difference, since today I read that a users did something similar to you in Ontario


    To contact the support go here https://fizz.ca/en/faq/activate, click on the green bubble that you find on the bottom right of the page and chat with the support

  • kamy
    kamy Posts: 20 ✭✭

    Thank you ..

  • elena code xzi4t
    elena code xzi4t Posts: 9,095 ✭✭
    edited February 16
    https://forum.fizz.ca/en/discussion/comment/6786458#Comment_6786458

    Have you contacted support, or have you found the solution?

  • kamy
    kamy Posts: 20 ✭✭

    I contacted them and they dont have any proper solution to update my address or they say to create a new plan.. I said I am not getting any new numbers with calgary address.. No solution yet by them .


    Can someone help me resolve this ?

  • elena code xzi4t
    elena code xzi4t Posts: 9,095 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6786474#Comment_6786474

    If I understand correctly, is the address that you have in your account?

    If this is the case, you can try to open a new account with a different email.

  • Whizz
    Whizz Posts: 23,506 admin

    Hello kamy,
    I am sorry for the situation encountered!  
    I have verified your conversation with our customer support team and here is a short description on what was discussed there.

    The address you shared with us is in the subscription area and that will not be an issue. 

    You were a customer for a mobile plan in the past and you wanted to use the SIM card that is not VoLTE compatible. That sim is outdated and can no longer be used to activate a plan. 
    The SIM cards that work now, have a lightning bolt on them.
    Here you can see more details: https://fizz.ca/en/faq/why-volte-important

    In regards to the error described, that is a technical issue that can be fixed by our technical team if you receive the error when you try to activate the SIM card you just ordered.
    Until then, we will not create a ticket for it as it can be resolved when you try again to activate the new SIM that is VoLTE compatible. 
    If the issue occurs then, you can reach out to us in private and we will escalate the issue to our dedicated department so it can be fixed. 

    I will close the post as the other users cannot help with this kind of issue as it is technical in nature.  
    To contact us in private, go to this link: https://fizz.ca/en/support then click on the green bubble and choose the contact channel you prefer. 

    Thank you for your understanding!
    Have a wonderful day!
    -Eugen, Community Moderator

This discussion has been closed.

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