Activation was interrupted and now I can't select the number

alexvakula
alexvakula Posts: 2 ✭✭
edited February 22 in My Mobile
Hello,
Activation was interrupted and now I can't select the number.
What I have to do to activate my sim card?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,095 ✭✭

    Hi @alexvakula

    Try to wait 2 hours and try again, if doesn't work contact the support, go https://fizz.ca/en/support in the bottom right corner you will find a green bubble click on it to chat with the support

  • NAD83MTM8
    NAD83MTM8 Posts: 2,796 ✭✭

    The card is preassigned for 2 hours, so it will not be accessible during this time.

    Try again now, it should work!

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,907 ✭✭

    As the other users already suggested to you, try waiting for a while... if it doesn't work it's better to contact customer service so they can look into it

  • Whizz
    Whizz Posts: 23,506 admin

    Hello alexvakula, 

    I just verified your account and I noticed that there was an activation started on the 14th that was completed. If you are referring to another SIM activation, and you were not able to activate it after all, please feel free to contact us in private. Here is an FAQ you can use to contact us https://fizz.ca/en/support.

    Have a good one!
    -Sergiu, Community Moderator. 

     

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