I cannot activate my new SIM card, can you please help me with this?

Sohail
Sohail Posts: 2
edited February 16 in My Mobile
I cannot activate my new SIM card, can you please help me with this?

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Answers

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,565 ✭✭

    You should start by sharing more information about what the actual issue is. Then, we could try to help you even though for activation our options are quite limited. Probably you are better off contacting customer support

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 5,565 ✭✭

    I believe we will not receive any additional info from OP...

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Sohail,
    I am sorry for the situation encountered,
    I can see that you have reached out to us in private and the situation was resolved there.
    The user wanted a SIM card change, not a brand new activation. 
    SIM card changes can be made only by customer service for security reasons. 

    Thank you for your understanding!
    Have a good day!
    -Eugen, Community Moderator 

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