Why I can't transfert my num

Rouax Posts: 2
edited February 14 in My Mobile
Hi, I can't transfert, my number:

Best Answers

  • elena code xzi4t
    elena code xzi4t Posts: 2,797 ✭✭
    Answer ✓

    Hi @Rouax

    here we are user, and for us it is very difficult to answer, these can be some situation:

    Your line is inactive ( you need to have an active mobile line)

    The transfer authorization failed.

    The number is not recognized.

    Wrong IMEI or account number.

    Your current provider is blocking the transfer.

    There’s a technical difficulty.

    Your number is not eligible for transfer (only active mobile numbers from the subscription area can be transfert)

    The full guide https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do, you can always contact the support, stay on the guide and click on the green bubble on the bottom right

  • Whizz
    Whizz Posts: 18,431 admin
    Answer ✓

    Hello Rouax,
    Thank you for your interest in our services,
    I have verified your conversation with the customer service and sadly, the number provided was not activated in an area within our subscription zone (green area on this coverage map: https://fizz.ca/en/coverage)

    If you would still like to use our services, you can always get a new number with us.

    Thank you for your understanding and patience!
    Have a great day!
    -Eugen, Community Moderator 


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