Data disappeared from my account + can't receive gifted data
All my data was used up on a single day when I was home! My phone indicates that I only used a few mb, yet online it says I used up all my data.
Furthermore, people have been gifting me data, but none of it is being added to my account! My profile is on the lowest privacy setting/any strangers can gift and view my account.
Has anyone ever dealt with issues like this with Fizz? Customer service has not been helpful and I do not want to wait another week (or longer) for my ticket to be solved. I am probably going to file a complaint with the CCTS on the next business day.
Answers
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Hi @Marceyyy_01
if your phone didn't count the data this seems to be a Fizz's problem, probably the @Whizz can help you
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Maybe you have activated Mobile hotspot on your phone and another device was using your data (download an upgrade for example).
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Regarding the data gifts, you can give your referral code and I can try to send you some data to test it.
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If this was the case why the phone is not counting?
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Who knows 🤷🏼♂️?
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The better things to do, take a screenshot of your data usage and contact customer support and show the picture
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He already contacted the support and the ticket is open
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It's a good new, thank you Elena, so sweet
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Let us know if the issue has been fixed!
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Hello Marceyyy_01,
I am sorry for the situation encountered,
I have verified your account and I can see that you have contacted us in private in order to fix the issue.
We have escalated a ticket for this as there seems to be an issue with receiving data gifts while having a data plan.
And there is a ticket created for the data consumption you reported as well.
As soon as the technical team has an answer for both issues we will contact you with all the details.The data related issues on your account seem to be a bit more complicated and that's why the resolution takes a bit more time than expected.
Thank you everyone who tried to help the user here.
I wish you all a good day!
-Eugen, Community Moderator0
