Youtube Kids not working on mobile data (Vancouver, BC)

VicVictor

Youtube Kids not working on mobile data (Vancouver, BC), my kid can't watch youtube kids, it says I'll see you soon! YouTube Kids isn't available in your region right now.

Anyone encounter this and have a solution to it?

elena code xzi4t

Hi @VicVictor

The service is in beta test probably is connected to this, can you please signal this to the support, probably they have a solution, otherwise the will signal in order to be fixed.

You can chat with them https://fizz.ca/en/support or even open a ticket from your FIzz's portal, My settings => contact form

Patricia C5YQZ

Is not only in BC! Quebec too my kids can't watch youtube kids ! I dont understand why !

Code:8CE6H

A temporary problem VicVictor?

VicVictor

https://forum.fizz.ca/en/discussion/comment/6782809#Comment_6782809

nope.. still not working with mobile data.

JHop

So @VicVictor all the fizz traffic seems to be routing via Montreal. YouTube kids is not available in Quebec so I think it is effectively being geoblocked.

I would still raise a support ticket but that is my guess to the why.

JHop

@VicVictor you tube kids is not available in Quebec and it would seem that as the fizz traffic is being routes through Montreal you are effectively being geoblocked.

Would still suggest raising a ticket but that could a likely the cause