Your line must not be activated. You should reach out to Fizz support.
You have to put the SIM card into the phone and go to your account for Activate your phone
Hello Yafang,Sorry to hear that. I noticed that your plan is active therefore it is alright commercially speaking, I would suggest you reach out to our customer service with more details on this situation if it is not resolved yet, as they have more information and will be able to troubleshoot with you. Here is a link you can use to contact us https://fizz.ca/en/support. Have a good one!-Sergiu, Community Moderator