When others call me they got messages say can not reach the number

Yafang Posts: 2
edited February 10 in My Mobile
My call can not receive call, they hear “the phone is not reachable” all the time


  • Soma
    Soma Posts: 37 ✭✭

    Your line must not be activated. You should reach out to Fizz support.

  • Patricia C5YQZ
    Patricia C5YQZ Posts: 2,682 ✭✭

    You have to put the SIM card into the phone and go to your account for Activate your phone

  • Whizz
    Whizz Posts: 18,416 admin

    Hello Yafang,

    Sorry to hear that.  I noticed that your plan is active therefore it is alright commercially speaking, I would suggest you reach out to our customer service with more details on this situation if it is not resolved yet, as they have more information and will be able to troubleshoot with you. 

    Here is a link you can use to contact us https://fizz.ca/en/support
    Have a good one!
    -Sergiu, Community Moderator

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