Could you please provide more details?
Incoming SMS are always free even if your plan doesn't have them included.
Hello Sandy_11,I am sorry for the situation encountered,I kindly advise you to contact our customer support team in private in order to investigate the issue you encounter.We will need more details from you in order to resolve it and advise accordingly. To contact us in private, use the faq below, click on the green bubble and choose the contact way you prefer:https://fizz.ca/en/supportThank you for your understanding!Have a good day!-Eugen, Community Moderator
It's better for you to follow the step by Whizz