Basically No Mobile Service in Suburban Ottawa - Half a Bar
I switched to Fizz in November on the advice of my son, who lives in downtown Ottawa, and who has been a client for ~ 7 years. Both my husband and I switched. The Ottawa coverage map shows that my address in suburban Ottawa should have 4 bars of coverage. It barely has one. People call me and cannot hear me at all. Calls drop. It's basically useless. And I was unaware when I switched that Fizz does not have wi-fi calling, which would go a long way too addressing my problem.
I opened a ticket (#269405) on January 17 and the status still says "in progress". I've tried to open a chat session with customer support, and all that happens is that my screen gets darker, but no chat session ever starts.
If this does not get resolved, I am going to have to change carriers because this is unacceptable. I've asked my friends to call me via WhatsApp, but I also have several medical conditions, and often receive phone calls from doctor's offices or the hospital, and unfortunately, they cannot call me via WhatsApp. My husband's 77 year old mother only has a landline and no cell phone, so he can't really talk to her.
Is there an email address that I can use to contact customer support for an update? I really need a working phone.