How to get a refund

Ev24sev_
Ev24sev_ Posts: 2
edited February 8 in Internet
I sent my modem in the mail before the 27th (due date) and was still charged the 250.00 plus taxes - how do we rectify this situation?

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,434 ✭✭

    You have 15 days to return your Fizz Wi-Fi modem (and its power cable). Failure to do so means you will be automatically charged the modem replacement fee, as per your Services agreement. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.

    Once your modem is returned, it will take (approximately) 4-6 weeks to receive, if applicable, your prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle.

    https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Ev24sev_  ,

    Sorry to hear about the issue.

    From what I see on your Fizz account it appears that the modem has been received and the refund was already processed in your Fizz account in My plans - Manage - Transaction history : https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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