Unable to change plan?
I am unable to change my mobile plan. I currently have a data-only plan, 15GB, Quebec coverage, for 18$ / month. That same plan is now 17$ / month. When I change my plan, Fizz website indicates that I did not change anything… that’s true EXCEPT for the price. Contacted Customer Service, they tried changing the plan on their end and got same message. Fizz opened a ticket with specialized team. Anybody ever had this and knows a workaround?
P.S. We are many weeks before my new billing period, so the freezing of changes to plan is not the issue. Plus, I do not want to change my GB per month in case it is no longer offered next month.