Internet down?

tazsoft Posts: 1
edited January 24 in Internet
The status page says everthing works :

But my modem can't connect. I gave 1 light blue light and 1 dark blue light. I tried rebooting it multiple time

Anyone else, I'm in Quebec city


  • Jess_i88b6
    Jess_i88b6 Posts: 13,029 ✭✭

    Hi @tazsoft

    The page is working, however, is updated only for big issue

    To see if there is. a problem in you sector, only the support can answer to that question

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:

  • Whizz
    Whizz Posts: 19,077 admin

    Hello tazsoft  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and it looks like the modem is online and there appears to be no outage in the area.

    Please check if you have a connection via ethernet cable and if you do, then it means that the WiFi function could have turned off.

    To remedy the issue, you can try to access the modem interface.

    1. Log in at: from the web browser of any device.

      2. Log in using the following information:

      Username: cusadmin
      Password: xxxxxxxx

      Once there, go to Basic Settings - Wireless and check if the WiFi option is turned ON for both 2,4 and 5 Ghz bands.

      If they are, then I suggest that you factory reset the modem by pressing the small button above the Ethernet ports with something sharp for about 15 seconds.

      The modem will factory reset and then you will have to redo the initial settings as shown here :

      On the last note, if there are still issues, I suggest reaching our customer service : for further assistance.

      Thank you for your understanding.
      Have a good one,
      -Raul, Community Moderator

This discussion has been closed.