I was in Mexico in December and could not, why can't these features be available? it 2024!
Hi @Mark T. #919
This is a good question, only a @Whizz can answer
at the moment only in the USA we are able to use it if we have money in the wallet, or an addon or a Canada/USA plan.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option ? chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
Unfortunatley it is not possible.
Sorry you can buy minutes call in the options of your plan.
Hello Mark T. #919 ,For the moment it`s correct that we don`t have this feature yet available as it`s still a work in progress as we have many projects undergoing.We understand the importance of making calls from zones outside your coverage to your home country, but your patience and understanding on this matter are greatly appreciated.Whenever the roaming calls will be made available the following FAQ should be updated: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-optionsThank you for your understanding.Have a good one,-Raul, Community Moderator