My internet is down, i have restarted my modem but still no internet.

Miguel C. #31264
Miguel C. #31264 Posts: 1 ✭✭
edited January 18 in Internet

Can you look in my account and see if there’s maintenance in my area that interfere with my internet?

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Answers

  • Whizz
    Whizz Posts: 18,416 admin

    Hello Miguel C. #31264,
    I am sorry for the situation encountered,
    I have verified your account and I can see that currently there are some maintenance works carried out in your area. 
    At this moment, I can only assure you that our technicians are working around the clock to restore the service in the shortest possible time, so you can enjoy the service that you are paying for at full capacity.
    As a useful tip, for the moment, I can only suggest you check the light "@" of your modem from time to time and if it is not blinking ( lit green), your connection was restored and you will need to electrically restart the modem once more.
    To restart the modem, you can disconnect the power cable from the back, wait for 30 seconds then plug it back in.
    Here you can see more details: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    Thank you for your understanding!
    Have a great day!
    -Eugen, Community Moderator

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