My internet is down, i have restarted my modem but still no internet.

Miguel C. #31264

Can you look in my account and see if there’s maintenance in my area that interfere with my internet?

Jess_i88b6

Hi @Miguel C. #31264

Only the support can do this

Please contact them

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Whizz

Hello Miguel C. #31264,
I am sorry for the situation encountered,
I have verified your account and I can see that currently there are some maintenance works carried out in your area. 
At this moment, I can only assure you that our technicians are working around the clock to restore the service in the shortest possible time, so you can enjoy the service that you are paying for at full capacity.
As a useful tip, for the moment, I can only suggest you check the light "@" of your modem from time to time and if it is not blinking ( lit green), your connection was restored and you will need to electrically restart the modem once more.
To restart the modem, you can disconnect the power cable from the back, wait for 30 seconds then plug it back in.
Here you can see more details: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Thank you for your understanding!
Have a great day!
-Eugen, Community Moderator