Where can i see in my account where is my sim card after i bought it?

Gbydu7 Posts: 2 ✭✭
edited January 18 in My Mobile

I bought a sim card and i've been waiting for 7 work days. Where can i see in my fizz account where is the sim card?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,856 ✭✭
    edited January 16 Answer ✓

    Hi @Gbydu7

    Can you please check on your exterior door? 

    Sometime the delivery man sticks the envelope on this door if he cannot join the person.

    If not and if the delivery of your SIM card is flagged as delivered but you haven’t received it,

    1 Log into your account and go to My profile .

    2 Click on Order history See details.

    3 Click on the shipping number to go to the carrier’s website.

    4 Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: https://www.facebook.com/fizzca/


  • BlueGiant_L57D2
    BlueGiant_L57D2 Posts: 1,880 ✭✭

    Hi, @Gbydu7 ,

    Into your account, check your orders history. The shipping number is here.

  • Whizz
    Whizz Posts: 18,416 admin

    Hello Gbydu7,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you managed to contact us in private in regards to the issue reported.
    The SIM card tracking number no longer displays on the account at this time, however the technical team is working on synchronizing our system with the delivery company. 
    I can see that we have refunded your for the  sim card that you did not receive. 
    You can see the refund in your Fizz account> My settings> Transaction history.

    If a sim card is not delivered within the time you can see on the following FAQ: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
    We recommend that you contact us in private in order to verify if the address is correctly provided on the website and make sure there are no other technical issues. 
    The steps to contact us are provided above by Jess_i88b6 . 

    Thank you for your understanding!
    Have a good day!
    -Eugen, Community Moderator

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