Upgrade internet speed failed

rorielly Posts: 2
edited January 17 in Internet
I received an email from Fizz that says:
The changes you submitted for Home Internet plan associated with the address xxx were not completed.

While we're looking into this incident, know that your old plan and its price therefore remain in effect.

If you want the initial changes you requested to be applied for your next payment cycle, you'll need to resubmit them.

What gives? I can't make any changes now until 17 Jan when my new cycle begins...whichi means I have to wait another month on the old speed?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,029 ✭✭
    edited January 15 Answer ✓

    Hi @rorielly

    You should contact the support to see why the change was not completed

    regarding the modification, this is a Fizz policy, we cannot change the plan the 4.5 days (108 hours) before the next billing cycle https://fizz.ca/en/plan-change-policy

    Please contact the support in order to have more information

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: https://www.facebook.com/fizzca/


  • BlueGiant_L57D2
    BlueGiant_L57D2 Posts: 6,219 ✭✭

    Hi @rorielly ,

    Contact support Team for more informations : Contact us | Fizz

  • Whizz
    Whizz Posts: 19,077 admin

    Hello rorielly,
    I am sorry for the situation encountered,

    I have verified your Fizz account and I can see that you managed to contact our customer service team. We have escalated a ticket to our technical team in order to find out what happened to the plan change order and why the system canceled it. 
    As soon as we have all the details, you will be informed via email. You can track the ticket's progress in your Fizz account> My settings> My tickets. 
    Thank you for your understanding!
    Have a great day!
    -Eugen, Community Moderator

This discussion has been closed.