no options come up for a selecting a nmbr after refreshing 4x and i cant go next

sapphire
sapphire Posts: 2
edited January 10 in My Mobile
when activating my sim card, after refreshing the list 4 times, i went back and made a change in my plan, then when i came back to the selecting a number section, no options were available to select and i cant press next!

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,856 ✭✭

    Hi @sapphire

    If you didn't activate your plan, try to clear the browser or use the browser in private mode


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 18,416 admin

    Hello sapphire, 

    From what I see, you have successfully activated your SIM card prior to opening this post.

    If the issue persists with a different activation, I would  kindly ask you to contact us in private, to verify the matter further. 
    Here you can find us: https://fizz.ca/en/support

    Thank you for your understanding! 
    Have a good one! 
    -Florin, Community Moderator 

This discussion has been closed.