When will Fizz finally solve the download Invoice problem

Alexane R.
Alexane R. Posts: 14 ✭✭
edited January 7 in My Mobile

When you download your invoice (in pdf format), this is how it looks:

image.png

All lineheights are wrong etc.

Nothing to do with browser, it is the same on all devices and browsers.

Best Answer

  • Whizz
    Whizz Posts: 23,031 admin
    Answer ✓

    Hello Alexane R. 
    Thank you for reaching out. 

    We would kindly suggest you contact our customer service if the issue persists, let them know what browsers and devices you used, and if you also tried incognito mode on your browsers. If the invoice keeps on being downloaded with the wrong proportions, we can hand this to our technical team to make sure there is no issue on their end. Heree is an FAQ on how to contact us https://fizz.ca/en/support.

    Have a good one!
    -Sergiu, Community Moderator. 

Answers

  • uzedia
    uzedia Posts: 1,358 ✭✭

    Hi Alexane,

    I just downloaded my invoice and it displays and prints without any problems. Like in Jess` screenshot. I am using a PC with Windows 10 and the Chrome Browser. Same for my Android phone with Chrome browser.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,868 ✭✭
    edited January 5

    Hello @Alexane R.

    Could you tell us which operating system you tried it on and with which browser?

    Personally, I haven't experienced any issues.

    Sorry I replied in french the first time

    image.png


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