I got a new plan but can’t retrieve the old number
Can you please elaborate here we are users, since I can only make speculation without
You can chat in direct
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Hello Robert SENYONI,Thank you for reaching out. The community mostly comprises members, and only a few moderators. Since the members cannot help you with this kind of matter, it would be better to contact our customer service representatives in private. Feel free to provide them with as many details as possible, and they will gladly help you out. You can follow the steps provided by Jess_i88b6 to contact us.Have a good one!-Sergiu, Community Moderator.