why the new service in FIZZ starts with deception of users ?

canadec
canadec Posts: 2 ✭✭
edited January 11 in My Mobile
Hi!
I ordered and received a sim card to upgrade to Fizz service. But at the time of sale the company wrote that the card costs 15 dollars, plus taxi will be 17 dollars and a few cents, but from my credit card went 32.72$ Who can explain to me, why the new service in FIZZ starts with deception of users ? And how can I get back the difference?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    Answer ✓

    Hi @canadec

    It seems to me that you activate a new plan


    COntact the support and they wil fix it


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 23,045 admin

    Hello canadec,
    Thank you for reaching out.

    I just verified your file and I noticed that you were charged correctly for the SIM card, and the payment of  $32.72 is for your mobile plan. I also noticed that there was an issue with your transfer and it got an error, therefore, feel free to contact our customer service privately, and they will help you out. You can follow the steps provided by Jess_i88b6  to contact us. 

    Have a good one!
    -Sergiu, Community Moderator. 

This discussion has been closed.

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