Fizz beta rebate calculation incorrect after changing plans

crimsona
crimsona Posts: 13 ✭✭
edited January 1 in My Mobile

After changing plans, the 90 percent rebate calculates correctly when making the initial change (first screenshot), but it's wrong for subsequent months (second screenshot)

Screenshot_20231227-200250.png


Based on the $38.70 rebate amount it's taking 90 percent off $43 instead of $45, which implies the voicemail option isn't being discounted properly for third month onwards


Screenshot_20231227-200154.png


Unsure if this is a display issue or a real bug. Will keep changing plans monthly in the meantime to make sure the rebate is properly applied

Best Answer

  • Easygolucky
    Easygolucky Posts: 1,085 ✭✭
    Answer ✓

    It sounds like you're encountering a discrepancy in the way the 90% rebate is calculated on your Fizz plan, particularly concerning the voicemail option. Here's a way to approach this issue:

    1. Understanding the Calculation: From your description, it seems like the rebate is correctly applied initially but then incorrectly calculated in subsequent months. Ensure that the base price before the rebate is applied is consistent across all months. Sometimes, small variations in the base price or how add-ons like voicemail are factored into the total cost can affect the final discounted price.
    2. Check for Display Error vs. Billing Error: Sometimes, what appears on the screen as a calculation might just be a display glitch, while the billing system correctly applies the discount. Check your billing statements or account details to see if the amount being actually charged matches the incorrect display or if it's just a visual error on the website.
    3. Contact Fizz Support: Since this involves billing, the safest step is to contact Fizz support directly. They can clarify whether this is a known issue (either a display bug or a real billing bug) and guide you on how to proceed. Provide them with the screenshots and explain the discrepancy you've noticed.
    4. Keep Records: In the meantime, keep a record of your plan changes, the expected rebate amounts, and what you are actually being charged. This documentation will be helpful if you need to discuss discrepancies with Fizz support.
    5. Monitor Future Bills: Keep an eye on your future bills to see if the issue persists. If you notice the same discrepancy again, report it to Fizz support.

Answers

  • Whizz
    Whizz Posts: 23,012 admin

    Hello crimsona,
    Thank you for contacting us. 

    We appreciate the fact that you are testing the website and the system, as this is what the BETA stage is about. Feel free to reach out to our customer service with the data you collect, and if there is any issue, we will do our best to correct it and provide you with the best experience. 

    Here is an FAQ on how to contact us https://fizz.ca/en/support.
    Have a good one!
    -Sergiu, Community Moderator. 

This discussion has been closed.

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