can not make connections to any cell phone number serviced by China Telecom.

bitlzb
bitlzb Posts: 2
edited December 2023 in My Mobile
I have had an international calls (to China) add-on for 4+ years, but recently I can not make connections to any cell phone number serviced by China Telecom. Calling numbers serviced by China Unicom is OK. What is the problem?

Best Answer

Answers

  • Whizz
    Whizz Posts: 18,416 admin

    Hello, bitlzb,

    Thank you for reaching out. I just verified your file and noticed that you managed to contact our customer service, and they forwarded a ticket to our technical team. The situation is now verified, and we will get back to you with the solution in the shortest time. Feel free to contact us privately if you need more information. Here is an FAQ on how to do so https://fizz.ca/en/support.

    We appreciate your understanding and patience. 
    Have a good one!
    -Sergiu, Community Moderation. 

This discussion has been closed.