You need to check with the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
Hello, bitlzb,Thank you for reaching out. I just verified your file and noticed that you managed to contact our customer service, and they forwarded a ticket to our technical team. The situation is now verified, and we will get back to you with the solution in the shortest time. Feel free to contact us privately if you need more information. Here is an FAQ on how to do so https://fizz.ca/en/support.We appreciate your understanding and patience. Have a good one!-Sergiu, Community Moderation.