it's been a week i am having a trouble to connect my data.

nimesh
nimesh Posts: 2
edited December 2023 in My Mobile
Actually i can see the lTE sign with one bar on top of phone but i cant use the browser not even my social media so if is possible please solve my problem as soon as possible.i am tired of this problem. if is staying like that i will change my phone company.

Best Answer

  • Whizz
    Whizz Posts: 18,393 admin
    Answer ✓

    Hello nimesh, 

     If you are within your plan's coverage area, and you have Mobile Data enabled, there should not be any issues regarding the data usage, since everything appears within norms on our side. 

    However, what I would suggest you is to restart your phone and reinsert the SIM card in your phone. 

    If you have the possibility, you should try testing the SIM card in a different phone, to see whether or not the issue can be replicated, to narrow down the possible causes. 

    If the issue appears to be persistent, I would kindly ask you to reach out to us via any of our available communication channels, to thoroughly verify the matter. 

    Here you can find us: https://fizz.ca/en/support

    Thank you for your kind understanding! 
    Have a good one! 

    -Florin, Community Moderator

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