Sim card order that never come

jdewiku
jdewiku Posts: 2 ✭✭
edited December 2023 in My Mobile
Ordered on Dec 10 2023.. still waiting till when?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    Answer ✓

    Hi

    usually fizz ask to buy a new one and after the activation ask for the refund

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 23,047 admin

    Hello jdewiku,
    I am sorry for the situation encountered,
    I kindly advise you to contact us in private using the steps provided by Jess_i88b6. 
    We will need you to confirm the delivery address for the SIM cards and we will advise you further when you reach out in private.
     Thank you for your understanding and interest in our services!
    Have a good day!
    -Eugen, Community Moderator

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