How long do I need to wait for the activation

Austan
Austan Posts: 2
edited December 2023 in My Mobile
Already waited for 1 hour since activated SIM card and rebooted/reinserted multiple times. No luck. Any idea normally how long it I will take for the activation?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,856 ✭✭
    edited December 2023 Answer ✓

    Hi @Austan

    if you ported the number from a different provider this can take up two hours

    if you pick a new number this should takes couples of minutes

    you should check with the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 18,416 admin

    Hello Austan,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you have contacted us in private in regards to the issue and the issue has been resolved since.
    There was a delay in the system at the time for the activation. 
    Thank you for your understanding!
    Have a wonderful day!
    -Eugen, Community Moderator

This discussion has been closed.