No internet at all. Chat is not answering on fizz ap

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Michael1
Michael1 Posts: 2 ✭✭
edited December 2023 in My Mobile

Internet out today.

buttons 2 and 3 flashing. 4th internet is not on


what’s the situation. East of cote des neiges street however in cote des neiges district.


never touched a thing.

unplugged and Replugged

same

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,098 ✭✭
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    Hi @Michael1

    That means that there is some problem with the signal coming from the coaxial cable, turn off the modem and double-check the cable connection.

    However, the problem can be some work in your zone

    But only the support can confirm this


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 19,321 admin
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    Hello Michael1 

    Following the verifications from file, the plan appears to be suspended, due to a failed payment, which is the reason why the internet is not working at the moment. 

    I would kindly ask you to try proceeding with the payment manually, directly from your Fizz account, My plans -> Proceed to payment, to have the plan reactivated, and the internet reestablished. 


    This FAQ might interest you as well: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    Thank you for your understanding! 
    Have a good one! 
    -Florin, Community Moderator

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