returning a sim

Chahrazad
Chahrazad Posts: 2 ✭✭
edited December 2023 in My Mobile
I ordered 2 sim cards on the same day, i received only one, while the other's expected date of delivery was on the same day, but it never was delivered. so I bought another one from an outlet as it was urgent for me.
Today i received the sim [5 days late]. Can I return it? will i be refunded?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,911 ✭✭

    Hi @Chahrazad

    Sorry you cannot, you can always sell it or give to a friend with your referral code in order to receive 25$.

    but try to contact the support in order to find a solution


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,169 admin

    Hello Chahrazad, 

    I have verified your account, and it seems like that under this account, only one SIM card has been ordered. This can be reviewed in your account, My settings -> Order history. 
    If, by any chance, you have ordered the 2nd one from a different account, I would kindly ask you to reach out to us through any of our communication channels available, to sort this out. 

     Here you can find us: https://fizz.ca/en/support

    Thank you for your kind understanding! 
    Have a good one! 
    -Florin, Community Moderator

This discussion has been closed.

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