I don't have internet from early morning. Even after restarting it doesn't works. Could you please

Maryam F.
Maryam F. Posts: 1 ✭✭
edited December 2023 in My Mobile

Hello,

I don't have internet from early morning. Even after restarting it doesn't works.

Could you please solve the issue?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,839 ✭✭

    Hi @Maryam F.

    Did you check the cable coaxial cable? If it is well-connected to the modem

    Check the led status this will help us to understand the problem, but it can be a problem in your sector too.

    Did you try to turnoff the modem for couples of minutes?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option ? chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 18,393 admin

    Hello Maryam F.,
    I am sorry for the situation you have encountered.
    I have verified your account and based on the results I found, I provided you with a private message.
    I hope you have a pleasant day!
    Mihai, Community Moderator

This discussion has been closed.