Stuck at Activation Pending

natstuff
natstuff Posts: 4 ✭✭
edited December 2023 in My Mobile
It's been more than 24 hours and my account still says activation pending. The sim card is on an iPhone 13 mini and shows strong signal connected to Fizz EXT but it cannot make or receive calls. How long does it take to activate a sim card? I contacted support yesterday and they said I should just wait 2 hours but it has been a day since then and still not activated. Please help resolve my issue. Thanks and have a good weekend! :)

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,618 ✭✭
    edited December 2023

    Hi @natstuff

    Can you try to reboot the phone

    Please contact the support, only them can look on it

    Sorry

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 21,499 admin

    Hello natstuff,
    Thank you for describing your situation to us.
    I have verified your Fizz member account and I can see that your situation was already escalated to our technical team for a solution.
    You can see your ticket in your Fizz member account > My settings > My tickets.
    As soon as the situation is solved, we will provide you with an e-mail.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

This discussion has been closed.

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