Help!! Account frozen!!

Cktrax Posts: 2
edited December 2023 in About my account
I just got an account less than a week ago. Never used the card. Tried to use and it got declined. Went to the app and it says my card is frozen!! Help!!


  • wayne
    wayne Posts: 244 ✭✭

    Hi your best bet would be contact live chat at

    they should be able to access your account info and help you out with this issue.

  • Whizz
    Whizz Posts: 19,077 admin

    Hello Cktrax, 

    I am sorry to find out that you encountered difficulties with our services.
    Please contact us in private whenever you can, as we are online 24/7. You can use this link in case you don’t have access to your Fizz account:
    We will wait for you to get some more information related to the situation and fix it as soon as possible.

    I am counting on your understanding and I wish you a great day,
    -Georgian, Community Moderator

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