Help!! Account frozen!!

Cktrax

I just got an account less than a week ago. Never used the card. Tried to use and it got declined. Went to the app and it says my card is frozen!! Help!!

wayne

Hi your best bet would be contact live chat at https://fizz.ca/en/support

they should be able to access your account info and help you out with this issue.

Whizz

Hello Cktrax, 

I am sorry to find out that you encountered difficulties with our services.
Please contact us in private whenever you can, as we are online 24/7. You can use this link in case you don’t have access to your Fizz account: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
We will wait for you to get some more information related to the situation and fix it as soon as possible.

I am counting on your understanding and I wish you a great day,
-Georgian, Community Moderator