Hi,

Sandra O.
Sandra O. Posts: 1 ✭✭
edited December 2023 in Welcome and join

I ordered a sim card on the 23rd of November and it hasn’t arrived as of today the 9th of December. How can I verify if its in transit?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭
    Answer ✓

    Hi @Sandra O.

    From the guide

    You should plan between 2 to 5 working days for the delivery of a SIM card. Deliveries are made from Monday to Friday between 8:00 am and 5:00 pm. If the delivery time includes a holiday, it will take an extra day for delivery. 

     

    For a phone or Wi-Fi modem, you will receive an email with a tracking number to follow your package. 

     

    To check the status of your delivery: 

    1. Log into your account and go to My profile > Order history > View Details
    2. Click on the shipment number to view your delivery details on the courier's website.

     

    Good to know: for Planète Courrier, go to "click for more info" and enter the postal code of the delivery address to see the delivery details. 

     

    An issue with your delivery? 

    Contact the courier directly. If their team can't help you, contact us by chat and we'll see what's the best way to help you.

    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • wayne
    wayne Posts: 256 ✭✭

    That seems long for a sim card delivery. Did you receive any shipping information?

  • Whizz
    Whizz Posts: 23,045 admin

    Hello Sandra O.,
    Thank you for reaching out.  

    I just verified the order and it appears as delivered, however, if you did not receive the SIM card, please feel free to reach out to our customer service for a refund, as you should freely order a new one, or purchase it directly from a point of sale if there is any nearby. Here is a map with the points of sale https://fizz.ca/en/prtnr/sim-card.
    Here is an FAQ you can use to reach out to our customer service https://fizz.ca/en/support.

    Have a good one!
    -Sergiu, Community Moderator. 

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