My account is suspended since December 1st

Johann H.
Johann H. Posts: 1 ✭✭
edited December 2023 in My Mobile

Why my reactivation cost more than 24$. It's 37$

Answers

  • wayne
    wayne Posts: 256 ✭✭

    I'm afraid only the support team can help you with that. they would have access to more information about your account.

  • Vasiok
    Vasiok Posts: 1,348 ✭✭

    What's the reason of suspension?

  • Whizz
    Whizz Posts: 23,501 admin

    Hello Johann H.  ,

    If you have a price difference when you try to pay, I suggest that you reach our customer service on Live chat with a picture of the amount shown that you`ll have to pay so they can escalate a ticket further.

    To reach them on Live chat, follow the details found here : https://fizz.ca/en/support

    They can be reached on social media also ( Facebook, Whatsapp ) , but the Live chat as the name suggests is in real-time.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

This discussion has been closed.

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